Configuring the DNS server addresses of your Axis video unit
2016-08-25Last updated
If your video unit is using a static IP address to connect to the Internet, or it is using DHCP (Dynamic Host Configuration Protocol) and it still cannot connect to Stratocast™, you must configure the DNS server address of your Axis video unit.
Before you begin
- Ping the Axis dispatch servers from your Axis video unit.
- Check the default gateway of your Axis video unit.
What you should know
Procedure
Example
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.
After you finish
- If you are using static IP addressing and you still cannot add your video unit, check the server settings of your Axis video unit.
- If you are using dynamic IP addressing (or DHCP) and you still cannot add your
video unit, do the following:
- Repeat the steps in task above, however, this time, select Use the following DNS server address.
- Enter the DNS server address that is provided to you by your ISP.
- Restart the video unit and wait at least ten minutes for the state to change from Waiting for connection to Connected.
- If the video unit is still not connecting, delete it from Stratocast™ and then try adding your
video unit again.
If you still cannot add your video unit, check the server settings of your Axis video unit.