If a device is no longer required or is in an error
state, you can delete it so that it is permanently removed from the client’s list of
devices.
What you should know
When you are adding a video unit to a client account, the video unit's associated
cameras are placed in the Error state if the video unit’s information (such
as its serial number) is not valid. Cameras that are
in the Error state can only be deleted. Also, through the camera’s
Edit page, you can only delete cameras that are in the
Error state or the Enrolled state.
Devices that have one or more system
events associated with them can be deleted or modified. Once a device is deleted,
the system events for that device are also deleted and no longer appear on the
Health monitoring page and in the health dashboard.
CAUTION: If you delete a camera that
is connected to a video encoder that has multiple cameras connected to it, all
other cameras that are connected to that same video encoder are also deleted
automatically.
Procedure
Click Clients and then, from the Number of devices column, click the
client account that the device is added to.
On the client's Devices
page, click the device that you want to delete. If you have difficulty finding
the device, you can search for it by using the Search
box.
CAUTION: Deleting a camera deletes all of its video recordings that
are stored in the Stratocast™ cloud or NAS volume. If the camera is connected to a
multi-channel encoder, the video recordings from all of its associated
cameras are also deleted. For example, if you delete a camera that is
connected to a video encoder that has three other cameras connected to it,
the video recordings that are stored in the cloud or on the NAS volume, from
all four cameras, are deleted.
Click Delete
> Continue.
The State field changes from
Deleting to DeletingVideoFiles to Deleted. The camera is
deleted and no longer appears in the client’s list of devices.
Example
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.