If you are experiencing problems with your camera and it is not responding, you can
restart your camera without affecting its current settings.
What you should know
Restarting your camera is different than restoring. Some camera manufacturers include
a restore function, which typically resets most camera settings to their factory-set
values. Restarting is less consequential. You can restart your camera whenever the
camera is not responding as expected; for example, you are experiencing problems
with the live video feed, you cannot modify your camera settings, or you cannot
format your camera’s memory card.
If you restart a camera that is connected to
a video encoder that has multiple cameras connected to it, all cameras that are
connected to that same video encoder are restarted automatically.
Procedure
Click Clients and then, from the Number of devices column, click the
client account that the camera is added to.
On the client's Devices page, click the camera that you want to restart.
If you have difficulty finding the camera,
you can search for it by using the Search
box.
Click Restart camera.
The State field
changes to Restarting camera, and then to Enrolled once the camera
has restarted.
Example
After you finish
Once restarted, try to perform the task that you were performing before restarting
your camera. If the camera still does not respond, try restarting your camera again
before contacting Stratocast™
support.
Note: After restarting your camera, wait a few minutes for the camera to
re-establish network connection. If restarting cameras that are connected to a video
encoder, it might take a little longer for all of the cameras that are connected to
that encoder to re-establish network connection.