If the system event Camera is disconnected appears in your health dashboard, it is recommended to fix this problem as soon
as possible so that you can continue monitoring your premises.
Before you begin
Check the following:
The internet connection at your client's site is working properly.
Your client's local network is working properly. This includes checking the
local network switch and all other applicable hardware devices.
The network cable is connected to the video unit and
the video unit is powered on.
If the abovementioned steps fix your problem, you do not need to proceed with
the steps below. Open the Health
monitoring page to see whether the problem has been fixed.The Health monitoring page
is automatically refreshed every two minutes.
What you should know
This troubleshooting topic is associated with the following system event:
Camera is disconnected:
The camera is either physically disconnected, or a
software issue is preventing the system from recognizing the presence of the
camera.Solution: Troubleshoot your camera.
Note: You can subscribe to receive camera state change notifications by email so
that you are notified whenever a camera disconnects and reconnects to the system, by
changing your personal
preferences.
Procedure
Open the video unit’s web page and log on. You must be
connected to your client's network to be able to access the video unit's web
page.
Important: For the duration that your video
unit is enrolled in Stratocast™, use your video unit's owner
authentication key (OAK) as the password to log on to your video unit's Axis
web page. If your OAK contains hyphens, omit them when entering your
password.
If you complete this step and the video unit is still disconnected, go
to the next step.
From the video unit's web page, restart the
video unit as follows:
Click Setup
> System Options
> Maintenance.
Click Restart.
If you complete this step and the video unit is still disconnected, go
to the next step.
Locate the video unit, unplug it, and then plug it back in. Once powered on,
wait a few minutes for it to be online.
Example
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.
After you finish
Open the Health
monitoring page to see whether the problem has been fixed. If the
video unit is still disconnected, then send the server report you downloaded to Stratocast™ support.