After a client account has been created and is active, you can modify the account
information, as well as edit or replace the client administrator.
What you should know
You can only modify client accounts whose Account state is
Active or Suspended. Client accounts that are managed by
the same administrator username are considered sites of the same client account. However, because sites are individual
Stratocast™ accounts, modifying or deleting one site does not
affect the other sites.
Procedure
Click Clients, and then
search for or select an account from the Account name
column.
In the client’s Edit page, modify the following parameters, as
required:
Account state
A field that indicates the current state of the client account.
From this field, you can suspend active client accounts and restore suspended
accounts.
Account name
The name of your client’s account. This is the name that the
client is identified by in the Client accounts page.
Client reference number
A reference number that is used to identify this client in
your accounting system. The client reference number is included in your billing
statements.
Time zone
The time zone that the client is located in.
Address information
This information includes the street number and name, city, country,
state or province, and zip or postal code that the client resides
in. The country that you select is used to
choose the closest data center to your individual
clients.
Country
The country that the client is located in. The country that you select is used to
choose the closest data center to your individual
clients.
Important: Selecting the correct country ensures that your client's data
travels the quickest and shortest possible route to get to Stratocast™.
Subscription term
The duration of the term of your client's Stratocast™ subscription. For information about
subscriptions, see www.stratocast.com.
Important: You can only
change the subscription term if the client account does not have any cameras in the
Enrolled state. Once cameras are enrolled, any changes to the subscription
term will take effect only after the current term ends. For example, if an account is
moved from an annual to a monthly term, the monthly billing frequency will only take
effect once the current annual term ends.
Renewal term
The frequency that the subscription is renewed at.
By default, the renewal term is set at the value that was entered in the
Subscription term field when the client account was
created.
Click Save, or navigate back to exit the page and cancel
your changes.
If you click Save, the Account state
field changes from Updating to Active. Your changes to the client account
are saved.
Example
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.
After you finish
If required, modify
or replace the client
administrator.