Home
Client accounts
Suspending client accounts
If you have clients who violate their service agreements, or pay their invoices inconsistently, you can suspend their accounts. You can still access their Stratocast™ portals, provided that they have not restricted access.

Preface
Getting started
Release notes
Check out what's new in the latest release of Stratocast
Integrators
Client accounts
- Creating client accounts
  To add video units and assign an administrator username to one or more Stratocast™ accounts, you must first create a client account.
- Modifying client accounts
  After a client account has been created and is active, you can modify the account information, as well as edit or replace the client administrator.
- Replacing the client administrator
  Once a client account is active, you can replace the current client administrator with another user, regardless of their user level or whether they have activated their Stratocast™ account.
- Searching for client accounts
  If the list of client accounts is long and it is difficult to find a particular account, you can search for the account name to find what you are looking for quickly.
- Deleting client accounts
  If a client account is no longer required, you can delete the account so that it is permanently removed from the list of client accounts.
- Client account states
  Once a client account has been added, you can see its real-time status in the Client accounts page.
- Creating sites for client accounts
  To help clients that have multiple sites better manage their accounts, you can create an account for each of their sites and assign the same client administrator username to oversee all sites.
- Accessing your client's Stratocast™ portal
  To view your client's cameras, watch playback video, or export and download video, you can access your client's Stratocast™ portal through your own portal.
- Switching between Stratocast™ accounts
  If your username is registered to multiple Stratocast™ accounts, you can easily access each of these accounts from a single location within your Stratocast™ portal.
- Subscription information
  Your client's subscription information provides an overview of important dates and terms about your client's account. Even after your client account has been created, you can make changes to your client's subscription information.
- Modifying your client's subscription
  If you want to change your client's subscription term for billing purposes, or you made a mistake when creating your client account, you can modify your client's subscription even if the subscription has yet to start.
- Adding users to your client account
  As a client administrator, you can add users to one or more of the accounts that you manage, so that they can view your cameras and assist you in monitoring your premises.
- Modifying client users
  After client users have been added to your integrator account, you can modify their information even if they have not yet activated their Stratocast™ account.
- Searching for client users
  If the list of client users is long and it is difficult to find a particular one, you can search for the user by name to find what you are looking for quickly.
- Deleting client users
  If a client user is no longer required, you can delete them so that they are permanently removed from your account.
- Suspending client accounts
  If you have clients who violate their service agreements, or pay their invoices inconsistently, you can suspend their accounts. You can still access their Stratocast™ portals, provided that they have not restricted access.
- Restoring suspended client accounts
  If you have client accounts that have been suspended, you can restore the accounts at any time so that your clients can access their Stratocast™ portals again.
- About push notifications
  A push notification is the delivery of information or a message from a software application to a mobile device, without a specific request from the client. Push notifications can notify an end user about motion detected events on their phone or mobile device.
- Configuring push notifications
  To receive notifications about your cameras on your phone or mobile device, you must configure the push notification settings in your Stratocast™ mobile app.
Video units
Network attached storage
Basic monitoring
Bookmarks
Video export
Video recording
Health monitoring
Account management
Additional resources
Glossary

Suspending client accounts

2021-01-19

If you have clients who violate their service agreements, or pay their invoices inconsistently, you can suspend their accounts. You can still access their Stratocast™ portals, provided that they have not restricted access.

What you should know

Client accounts that have restricted access to their video can still be suspended, however, you cannot monitor their premises for the duration that the privacy setting is in effect.

Client accounts that are suspended can also be deleted while they are in the Suspended state.
If an account is suspended, the service that Stratocast™ provides is not interrupted, recording and archiving still occurs. As a result billing continues in accordance with the chosen plan.
There is no limit to the number of times that a client account can be suspended or restored.
Suspended client accounts can be restored at any time.

Note: Both the integrator user and the integrator administrator user levels can suspend and restore client accounts.

Procedure

If your username is registered to multiple Stratocast™ accounts, select an account.
Click Clients, and then search for or select an account from the Account name column.
From the Account state drop-down list, select Suspended.
Click Save, or navigate back to exit the page and cancel your changes.

The client account is suspended. During their next logon attempt, the client administrators or client users are unable to access this client account and the following message is displayed on the clients screen.

If their user names are registered to multiple Stratocast™ accounts that have not been suspended, the last active account is displayed. Also, if they are logged on and they try to switch to the suspended account, Suspended appears next to the account.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.