Suspending client accounts
2021-01-19Last updated
If you have clients who violate their service agreements, or pay their invoices inconsistently, you can suspend their accounts. You can still access their Stratocast™ portals, provided that they have not restricted access.
What you should know
- Client accounts that are suspended can also be deleted while they are in the Suspended state.
- If an account is suspended, the service that Stratocast™ provides is not interrupted, recording and archiving still occurs. As a result billing continues in accordance with the chosen plan.
- There is no limit to the number of times that a client account can be suspended or restored.
- Suspended client accounts can be restored at any time.
Note: Both the integrator user and the integrator
administrator user levels can suspend and restore client accounts.
Procedure
Example
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.