To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
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To view your camera settings:
For sites with limited bandwidth, users can select the Edge Recording plan, so that they can record video from any camera to a Network Attached Storage (NAS) device, or directly onto the camera’s SD card storage. As video is stored to devices on the local network, no bandwidth is used to record video in the cloud. This plan requires cameras that support NAS devices or Edge Recording.
On average, a 64GB SD card can typically store more than a month of video.