Viewing your camera settings

To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.

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What you should know

The camera settings are read-only and cannot be modified. For changes to any of these settings, contact your service provider. For example, if you know that the camera resolution is set too low for a particular camera, or you want the retention period to be increased for video recordings that are stored in the Stratocast™ cloud, contact your service provider and have them make the required changes.

To view your camera settings:

  1. Click Configurations () and then click the Cameras tab.
    All of your cameras and their respective thumbnails are listed onscreen.
  2. The following information is displayed for each camera:
    • Plan: Click to hide description
      The camera plan for your video recordings. For information about camera plans, see www.genetec.com/solutions/all-products/stratocast/overview#Plans. Camera plans apply to cameras, not video encoders. Each camera that is connected to a video encoder can have its own individual plan. As a result, video encoders are billed according to the number of channel inputs that it has. For example, if you add a video encoder that has four channel inputs, you are charged for all four, regardless of whether you are using all four.
      NOTE: If your camera is subscribed to an old plan and you want to subscribe to a new plan, click Upgrade, and then select a plan from the list. After saving, you cannot revert to the old plan; however, you can change to any new plan.
    • Recording type: Click to hide description
      The storage medium (cloud, video unit, or NAS volume) and recording mode (continuous or on motion) for your video recordings. If you choose a recording type for video unit storage (for example, Camera continuous), make sure that your video unit has an SD memory card.
      NOTE: If the Cloud on motion recording type is used and Dual recording is enabled, the following occurs:
      • Video recordings that are triggered when movement occurs are stored in the cloud.
      • Continuous recording is stored on the SD card.

      For sites with limited bandwidth, users can select the Edge Recording plan, so that they can record video from any camera to a Network Attached Storage (NAS) device, or directly onto the camera’s SD card storage. As video is stored to devices on the local network, no bandwidth is used to record video in the cloud. This plan requires cameras that support NAS devices or Edge Recording.

      On average, a 64GB SD card can typically store more than a month of video.

    • Cloud storage: Click to hide description
      The retention period. The number of days that the video recordings are stored in the cloud. Once the retention period expires, recordings are deleted.
      NOTE: Cloud storage does not appear for cameras that are recording in the Camera continuous recording type.
    • Model: Click to hide description
      The model of your device. Refer to product documentation that is provided by your device manufacturer for information about your device.
    • Maximum frame rate: Click to hide description
      A read-only field that indicates the maximum number of frames per second (fps) that you can obtain when recording video. A high frame rate (10 fps or more) produces fluid video and is essential for accurate motion detection.
    • Resolution: Click to hide description
      The image resolution of your video recordings. The choices that are available depend on the model of camera you have and your plan.