Email notifications

To notify you about the status of your cameras, Stratocast™ sends email notifications when a fault condition or event has been detected or resolved. To help you troubleshoot email notification issues, learn about the possible causes and solutions.

Camera Disconnected

Description of cause: A camera is unreachable. An email notification is sent when Stratocast™ detects that a camera is unreachable for 10 minutes.

Solution:

If you receive this email notification, contact your service provider.

Camera reconnected

Description of cause: An email notification is sent when a camera, that was previously unreachable, reconnects to Stratocast™.

Solution:

If you receive this email notification, log on to Stratocast™ and make sure that the camera is working properly.

Motion detected on camera

Description of cause:

This email notification is sent each time the camera detects motion.

Solution:

If you receive this email notification and you feel that your camera is detecting motion incorrectly, contact your service provider.