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Adding a remote monitoring user to your client account
As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.

Preface
Getting started
Release notes
Check out what's new in the latest release of Stratocast
Basic monitoring
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Video export
Client users
Account management
- User levels
  A user level is an access requirement that defines a user's ability to perform certain tasks once logged on to Stratocast™. Excluding the cloud administrator of Genetec Inc., there are four user levels with varying privileges in Stratocast™.
- Switching between Stratocast™ accounts
  If your username is registered to multiple Stratocast™ accounts, you can easily access each of these accounts from a single location within your Stratocast™ portal.
- Restricting access to your video
  If you do not want your service provider or Genetec™ personnel to view your cameras or export video, you can restrict access to your Stratocast™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your Stratocast™ portal
  To ensure transparency between you, your service provider, and Genetec™ personnel, as a client administrator you can verify whether others can monitor your Stratocast™ portal through remote monitoring features such as Federation™.
- Adding a remote monitoring user to your client account
  As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.
- Deleting the remote monitoring user from your client account
  A client administrator can delete the remote monitoring user when remote access to the client account is no longer required.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the Stratocast™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your Stratocast™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your Stratocast™ portal and then update the Stratocast™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.
Additional resources
Glossary

Adding a remote monitoring user to your client account

2018-08-27

As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.

Before you begin

Ensure that remote monitoring has been enabled for each client account where you want to add a remote monitoring user.

What you should know

You can only add one remote monitoring user.
Only integrators and client administrators can add a remote monitoring user.
Client administrators can only manage the remote monitoring user when the Manage remote monitoring user option has been enabled on client accounts by an integrator.

Procedure

If your username is registered to multiple Stratocast™ accounts, select an account.
Click Configurations (), and then click the Privacy tab.
Click Create remote monitoring user.
The My Stratocast™ system is being monitored by a monitoring facility field status changes to Yes.
Note: If the My Stratocast™ system is being monitored by a monitoring facility field is not displayed, contact Stratocast™ support.
Click Download connection details and follow the onscreen instructions to open the text file or save it to your local drive.
A text file that contains Security Center credentials for the remote monitoring user is generated. For example, Client-8d5e7352b7b604f-Credentials.txt.
Send the downloaded connection details in an email to the Community Connect administrator, a local authority, or the remote monitoring facility that you want to give access to.