Adding a remote monitoring user to your client account

As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.

Before you begin

Ensure that remote monitoring has been enabled for each client account where you want to add a remote monitoring user.

What you should know

To add a remote monitoring user to your client account:

  1. If your username is registered to multiple Stratocast™ accounts, select an account.

  2. Click Configurations (), and then click the Privacy tab.
  3. Click Create remote monitoring user.
    The My Stratocast™ system is being monitored by a monitoring facility field status changes to Yes.
    NOTE: If the My Stratocast™ system is being monitored by a monitoring facility field is not displayed, contact Stratocast™ support.
  4. Click Download connection details and follow the onscreen instructions to open the text file or save it to your local drive.
    A text file that contains Security Center credentials for the remote monitoring user is generated. For example, Client-8d5e7352b7b604f-Credentials.txt.
  5. Send the downloaded connection details in an email to the Community Connect administrator, a local authority, or the remote monitoring facility that you want to give access to.