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Deleting your mobile authentication key
If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.

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- Restricting access to your video
  If you do not want your service provider or Genetec™ personnel to view your cameras or export video, you can restrict access to your Stratocast™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your Stratocast™ portal
  To ensure transparency between you, your service provider, and Genetec™ personnel, as a client administrator you can verify whether others can monitor your Stratocast™ portal through remote monitoring features such as Federation™.
- Adding a remote monitoring user to your client account
  As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.
- Deleting the remote monitoring user from your client account
  A client administrator can delete the remote monitoring user when remote access to the client account is no longer required.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the Stratocast™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your Stratocast™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your Stratocast™ portal and then update the Stratocast™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.
Additional resources
Glossary

Deleting your mobile authentication key

2016-08-25

If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.

What you should know

You must have a valid mobile authentication key to connect to the Stratocast™ mobile apps. Once your mobile authentication key is entered, your key is stored on your device. You only need to enter the key again if you modify it, or if you delete the key and then create a new one.

Procedure

At the top of the page, click your name, and then click Preferences from the drop-down menu.
In the Mobile authentication key field, click Delete.
In the confirmation window, confirm or cancel your changes.

If you confirmed your changes, Create appears in the Mobile authentication key field. Your mobile authentication key is deleted.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

If you delete your mobile authentication key but you still want to use the Stratocast™ mobile apps, you must create a new key. Once created, you must update the Stratocast™ mobile apps by entering the new mobile authentication key on each of your mobile devices.

Note: If you are logged on to a Stratocast™ mobile app when you delete your key, you must refresh the app for the changes to take effect.