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Changing your camera's thumbnail image
If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.

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- Restricting access to your video
  If you do not want your service provider or Genetec™ personnel to view your cameras or export video, you can restrict access to your Stratocast™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your Stratocast™ portal
  To ensure transparency between you, your service provider, and Genetec™ personnel, as a client administrator you can verify whether others can monitor your Stratocast™ portal through remote monitoring features such as Federation™.
- Adding a remote monitoring user to your client account
  As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.
- Deleting the remote monitoring user from your client account
  A client administrator can delete the remote monitoring user when remote access to the client account is no longer required.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the Stratocast™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your Stratocast™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your Stratocast™ portal and then update the Stratocast™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.
Additional resources
Glossary

Changing your camera's thumbnail image

2016-08-25

If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.

What you should know

A camera's thumbnail image is automatically generated when the camera is added. Thumbnails are visual indicators of their respective cameras, and they appear in the selector bar on the View page. As a result, thumbnails are helpful when you need to drag a particular camera to a tile to monitor your premises or watch playback video.

Procedure

Click Configurations () and then click the Cameras tab.
All of your cameras and their respective thumbnails are listed onscreen.
Find the camera whose thumbnail you want to change, and then click Refresh thumbnail.
The thumbnail changes to an image of what the camera is currently viewing.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.