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Account management
Switching between Stratocast™ accounts
If your username is registered to multiple Stratocast™ accounts, you can easily access each of these accounts from a single location within your Stratocast™ portal.

Preface
Getting started
Release notes
Check out what's new in the latest release of Stratocast
Basic monitoring
Bookmarks
Video export
Client users
Account management
- User levels
  A user level is an access requirement that defines a user's ability to perform certain tasks once logged on to Stratocast™. Excluding the cloud administrator of Genetec Inc., there are four user levels with varying privileges in Stratocast™.
- Switching between Stratocast™ accounts
  If your username is registered to multiple Stratocast™ accounts, you can easily access each of these accounts from a single location within your Stratocast™ portal.
- Restricting access to your video
  If you do not want your service provider or Genetec™ personnel to view your cameras or export video, you can restrict access to your Stratocast™ portal and then re-establish access when you need technical support.
- Verifying whether remote users can monitor your Stratocast™ portal
  To ensure transparency between you, your service provider, and Genetec™ personnel, as a client administrator you can verify whether others can monitor your Stratocast™ portal through remote monitoring features such as Federation™.
- Adding a remote monitoring user to your client account
  As a client administrator, you can add a remote monitoring user to one or more of the accounts that you manage, so that the remote monitoring connection details can be provided to a Community Connect administrator, a local authority, or remote monitoring facility.
- Deleting the remote monitoring user from your client account
  A client administrator can delete the remote monitoring user when remote access to the client account is no longer required.
- Viewing your camera settings
  To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
- Changing your camera's thumbnail image
  If you have difficulty identifying a camera by its current thumbnail, you can change the camera's thumbnail image so that the image accurately represents the location that the camera is viewing.
- Creating an authentication key for your mobile devices
  To authenticate your identity and connect to the Stratocast™ mobile apps from all of your mobile devices, you must create a mobile authentication key in your Stratocast™ portal.
- Modifying your mobile authentication key
  If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your Stratocast™ portal and then update the Stratocast™ mobile apps.
- Deleting your mobile authentication key
  If your mobile device is lost or has been stolen, or you want to stop using the Stratocast™ mobile apps, you can delete the key from your Stratocast™ portal.
Additional resources
Glossary

Switching between Stratocast™ accounts

2019-03-28

If your username is registered to multiple Stratocast™ accounts, you can easily access each of these accounts from a single location within your Stratocast™ portal.

What you should know

The same username can be registered to multiple Stratocast™ accounts and assigned to different user levels. For example, with a single username, a user can be a client administrator for one Stratocast™ account and a client user for another account.

Procedure

Log on to your Stratocast™ portal.
The account that you accessed before last logging off is displayed. If that account is no longer available (for example, it has been suspended, deleted, or access is restricted), the account you had accessed previous to that one is displayed.
At the top of the page, click your name, and then click Switch accounts from the drop-down menu. If your username is only registered to one account, the Switch accounts button is not available.
The Switch accounts dialog box opens, and a list of all accessible Stratocast™ accounts is displayed. The account site that you are currently logged on to is indicated in the Previous logon column.
Note: If one or more of your accounts have been suspended, is displayed next to each account.
If there are too many entries, click to filter the list by the type of Stratocast™ account. You can also sort the list by clicking on the column heading you want to sort by.
Click for the account you want to switch to.

The Stratocast™ account opens on the page that is equivalent to the page in the previous account. For example, if you were monitoring your premises on the View page for Store Site A, and you switch to Store Site B, you will land on the View page for Store Site B.

Example

As shown in the following image, the client administrator for Store Site A is also the client user for the other store sites that are listed. To help monitor the premises of Store Site B, the client administrator switches to this account without having to log off from the current account and log on to Store Site B.