If the live video stream that you are viewing is dark or you are recording at night,
you can fix poorly lit frames by turning off the infrared-cut filter on cameras that support
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What you should know
For more information about the options
available on your camera, contact your service provider.
To fix poorly lit live video:
Click the tile that is displaying the poorly lit live video, and then click
Camera options ().
Only camera options that are
supported by your camera appear in the Camera options drop-down menu. If
your camera does not support any of the available options, this menu does not
Click one of the following settings:
Turn off IR-cut
Turns off the camera's infrared-cut filter, so that
the camera can see infrared (IR) light. As a result, black and white video is
produced. Use this setting at night or when there is not enough light in the scene
that is being recorded.
auto IR-cut filter:
Turns on automatic mode of the camera's
infrared-cut filter. In this mode, infrared (IR) light is automatically filtered out
when there is ample light in a scene, and then used when the scene is poorly lit.
Use this setting when you do not want to manually control the IR-cut filter, and you
want the ambient light of a scene (or the rising and setting of the sun) to dictate
whether or not infrared light needs to be filtered out. For most installations, it
is recommended to turn on the automatic mode.
After a few seconds, the infrared light turns the scene to black and
white. During the day or when there is ample light in the scene that is being
recorded, click Turn on IR-cut
to record video in color.
IMPORTANT: By default, the automatic mode
is turned on for cameras that support the IR-cut filter
To add additional light to a poorly lit scene, click the following:
Turn on white
Turns on the white LED light that is embedded within
the camera. Use the white light when the ambient light is insufficient and you need
to add light to a scene. It is recommended to turn on the white light only when
required and not to keep it on permanently.
The following image shows how turning off the IR-cut filter changes the video stream from full color video to black and white, thus making it easier to see images at night or in low light. In this example, image A has the IR-cut filter turned on; image B has the IR-cut filter turned off.